Business

When your open-door policy is bad leadership



“Reach out if you need anything.” 

“I’m here if you have questions.”

“My door is always open.”

Chances are, you’ve mentioned one, two, or all of this stuff as a other people chief. And it’s extremely most likely that you simply no longer simplest mentioned them however you supposed them. After all, being to be had in your colleagues for questions, considerations, and demanding situations is a part of serving to them navigate the whole lot from return-to-work conversations to workplace politics.

Furthermore, such a lot of people have had our personal efforts and engagement thwarted by means of micromanagers that we is also cautious of repeating the trend with our direct stories. And so, we use “My door is always open” as code for “I don’t want to micromanage you, but I also don’t want to leave you flailing.” We wish to be useful and supportive, and making ourselves to be had to them is a straightforward method to do this.

However, an open-door coverage is beneficial provided that you’ll in fact ship on its intent. Far too frequently, we provide a call for participation for our colleagues to invite questions or proportion critiques when it is probably not the time or where. By placing the accountability on others to way us reasonably than us pondering strategically about what they want, we is also under-leading—which may also be each bit as destructive as micromanaging.

In our e-book, Go to Help: 31 Strategies to Offer, Ask for, and Accept Help, my coauthor Sophie Riegel and I proportion 3 eventualities the place you could want to lend a hand differently, reasonably than simply providing an open (bodily or digital) door:

1) Your colleague lacks the data, abilities, or revel in to perform the duty. For instance, in case your gross sales supervisor doesn’t know the way to make use of their up to date CRM instrument, they want hands-on, directive instruction to be told how. “Come to me with any questions” isn’t useful when somebody has not anything however questions.

How to lend a hand as a substitute: Provide them with coaching, and the time to procedure the brand new data. Give them examples of what good fortune seems like, and increase a plan for them to be told and follow their new abilities. Anticipate the questions they are going to have, and test in ceaselessly to provide comments on their development.

2) Compliance is extra essential than dedication. If your expectation is that your crew contributors agree to the corporate’s mandate to get vaccinated sooner than they go back to the workplace, telling your workers that your door is all the time open to questions or considerations about this can be deceptive. It would possibly ship a sign that this coverage is open to dialogue or negotiation, which it is probably not.

Another model of that is while you’ve made up our minds that there’s a proper method or incorrect method to do one thing. If you are expecting your colleague to practice a particular procedure or use a tried-and-true way, your “open-door policy” is partly closed—no less than to questions or ideas about doing issues otherwise.

How to lend a hand as a substitute: Communicate the why at the back of the verdict—and in addition be expecting that no longer everybody shall be glad. Let other people know what’s open to dialogue and negotiation (as an example, that they may be able to post evidence of vaccination anytime inside of an eight-week length, or that they may be able to make a choice to earn a living from home for the following six months in the event that they make a decision to not get vaccinated but).

Also, provide an explanation for what isn’t applicable (equivalent to appearing as much as the workplace only for shopper conferences in the event that they’re no longer vaccinated, or complaining concerning the coverage on each supervision name). By speaking expectancies in truth, overtly, and persistently, in addition to giving other people the chance to “disagree and commit,” you’re being extra useful than giving other people false hope.

3) When a choice must be made instantly or there’s a disaster. There’s been a development safety breach. Everyone must go out the workplace instantly and acquire within the parking space subsequent door for the following set of directions. Offering an open-door coverage for questions would possibly gradual an pressing mandate down when you wish to have other people to behave now and ask questions later.

How to lend a hand as a substitute: Make positive your verbal (message), vocal (tone of voice), and visible (frame language) cues all fit to replicate the gravity or immediacy of the location. If they don’t fit, persons are much more likely to forget about the content material of what you’re announcing in desire of visible cues.

Tell other people obviously and many times what they want to do, by means of when, and why. You might also want to inform them that you can’t take questions presently (or that you simply don’t know greater than what you’ve shared with them), however that you simply’ll be to be had to talk about and debrief at a later time.

This is what I for my part skilled whilst evacuating my Manhattan workplace development on 9/11, proper after staring at the second one airplane hit the World Trade Center thru my window. Our chief mentioned that there have been an assault at the Twin Towers, and we have been to go out the development instantly by means of the steps, and to move uptown—clear of the chaos. She additionally defined that she had not more data than that, however that she’d keep up a correspondence with all people later that day or night time to proportion subsequent steps concerning the workplace reopening—which she did. And certainly, within the days following, she made herself to be had for dialogue, debrief, care, and compassion past the rest she had most likely skilled sooner than.

We all wish to have useful leaders—and be useful leaders. Knowing what sort of lend a hand to provide isn’t so simple as leaving our doorways open. It takes quite a lot of useful practices to steer clear of micromanaging or under-leading.


Deborah Grayson Riegel is a keynote speaker and marketing consultant who teaches management communique for Wharton Business School and Columbia Business School. She is coauthor of Go to Help: 31 Strategies to Offer, Ask for, and Accept Help.





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